Most kratom brands treat you as a transaction: sale complete, door closed. We built Rapture around the opposite idea — which is why every order is backed by our 30-day guarantee. Here’s the fine print, honestly rendered.
What the Guarantee Covers
- Freshness: if a product arrives stale, off, or below label potency, we replace it or refund it.
- Damage: broken seals, crushed bottles, shipping damage — replacement or refund, your choice.
- Unopened items: 30 days to return for a full refund.
- Service: if we get an order wrong, we fix it on our dime.
What It Can’t Cover
Opened consumable products, for safety reasons — one exception: if it arrived defective, we replace it, full stop. And we can’t guarantee subjective “strength” feelings, since serving response is personal; that’s what our dosing guides are for.
How to Use It (60 Seconds)
- Email [email protected] with your order number.
- Add a photo if it’s a damage/defect case.
- We respond within one business day with the fix.
Why the Guarantee Matters to the Category
Kratom purchases are confidence purchases: you’re buying a product you can’t fully evaluate until it’s in your hands. A real guarantee — not a “contact us” shrug — is how a brand shows it believes in its own lab results. It’s check #8 in our vendor checklist.
One More Thing
Consistency works both ways. We ask you to use our products as labeled and respect the disclaimer — and in exchange, you never have to worry about “what if it’s not right.” Shop without risk →