Contact Us
Questions about dosing, shipping, lab results, or an existing order? We answer every message within one business day (usually much faster).
Reach The Team
Email: [email protected]
Support hours: Mon–Sat, 9am–6pm ET
Order Support
For order status, tracking, or returns, include your order number (starts with RAP-) and we’ll pull it up right away. See our Refund & Returns Policy for details.
Wholesale & Bulk
Retailers and distributors: email us with your store name and resale certificate. We offer tiered wholesale pricing on the full catalog.
Before You Write — Quick Answers
Most questions are already answered in our 50-question FAQ library, including:
- Where does Rapture ship? Shipping FAQ →
- Is 7-OH legal in my state? Legality FAQ →
- What’s the right dose for me? Dosing FAQ →
- How do I read a lab report? Quality FAQ →
⚠️ Health note: We cannot provide medical advice. If you have a health condition or take medication, please talk to a healthcare professional before using kratom products.